Refund policy

At Virtue Alchemy Candle Co., every candle is handcrafted with care, intention, and high-quality ingredients. Due to the nature of our small-batch production and the collaborative process involved in curating our unique fragrances, all sales are final. We do not offer refunds or exchanges on candles or other products.

Try Before You Commit

We understand that scent is personal, and choosing the right fragrance is important. To help you find the perfect match, we suggest you purchase our Scent Ritual Sample Kit with free shipping so you can experience our signature and seasonal scents before purchasing a full-size candle.

Damaged Items

We take great care in packaging your order, but if your candle arrives damaged in transit, we are happy to assist. Please follow these steps:

• Contact us immediately or within 24 hours of delivery at [your email/contact info].

• Include clear photos of the damaged product and the packaging.

• Once we review the claim, we will determine the appropriate replacement, which will be sent as long as it is in stock.

Exchanges & Refunds

Due to the handmade and customized nature of our candles, we do not offer exchanges or refunds on used or unused items. However, if you have any issues with your order, please reach out—we want to ensure you have the best experience possible.

Thank you for supporting our craft and small-batch artistry! If you have any questions, feel free to contact us.

Virtue Alchemy Candle Co.